Frequently Asked Questions

swer99 accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID or Voter's Certification
• Philippine National ID (PhilSys)

You may also be asked to submit a selfie holding your ID and a proof of address (utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 24 hours.

No. swer99 strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and the forfeiture of any balances. If you have forgotten your login credentials, use the password reset function or contact our 24/7 live chat support for assistance.

Visit the swer99 Login page and click "Forgot Password." Enter the email address registered to your account and you will receive a password reset link within a few minutes. If you do not receive the email, check your spam or junk folder. For further assistance, contact swer99 live chat support and our team will verify your identity and help you regain access to your account.

You can update your contact number, email address, and preferred payment method through your swer99 account settings after logging in. Changes to your registered name or date of birth require additional identity verification and must be requested through live chat support. swer99 does not allow changes to core identity details without proper documentation, in compliance with PAGCOR KYC requirements.

To close your account, contact swer99 live chat support and submit a closure request. Any remaining real-money balance will be returned to your verified payment method before the account is closed. Please note that if you are closing your account due to concerns about problem gambling, we strongly encourage you to consider our self-exclusion options instead — see the Responsible Gaming page for details.

swer99 supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: Selected convenience store and payment center partners

All transactions are processed in Philippine Peso (₱). swer99 does not currently accept cryptocurrency deposits.

The minimum deposit at swer99 is ₱100 for GCash and PayMaya transactions. Minimum deposit amounts for bank transfers may vary depending on the bank. There is no maximum deposit limit for verified accounts, though large deposits may be subject to additional AML verification in compliance with Philippine AMLA regulations.

GCash and PayMaya deposits are credited to your swer99 account instantly in most cases. Online bank transfers (BPI, BDO, Metrobank, UnionBank) are typically processed within 15 to 30 minutes during banking hours. If your deposit has not appeared after 1 hour, please contact swer99 live chat support with your transaction reference number and our team will investigate promptly.

swer99 does not charge any fees on deposits. However, your payment provider (e.g., GCash, your bank) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. swer99 is not responsible for fees charged by third-party payment processors.

Deposits may be declined for several reasons, including: insufficient funds in your payment account, daily transaction limits set by your bank or e-wallet, pending KYC verification on your swer99 account, or a temporary hold placed by your payment provider. If your deposit is declined, please verify your payment account balance and limits, then try again. If the issue persists, contact swer99 live chat support for assistance.

Log in to your swer99 account, navigate to the Cashier section, and select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount you wish to withdraw, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit, in line with our anti-money laundering policy.

GCash and PayMaya withdrawals are typically processed within 1 to 3 hours after approval. Bank transfers to BPI, BDO, Metrobank, and UnionBank are processed within 1 to 3 business days. Withdrawal requests submitted on weekends or Philippine public holidays may take slightly longer. swer99 aims to process all withdrawal requests within 24 hours of submission.

The minimum withdrawal amount at swer99 is ₱200. There is no maximum single withdrawal limit for fully verified accounts, though very large withdrawals may require additional processing time and documentation as part of our PAGCOR-compliant AML procedures. If you have questions about a specific withdrawal amount, contact our live chat support team.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with unmet wagering requirements, a mismatch between your registered name and your payment account name, or a routine security review. If your withdrawal has been pending for more than 24 hours, please contact swer99 live chat support with your withdrawal reference number and our team will provide an update.

You may cancel a pending withdrawal request before it has been approved and processed by our finance team. Once a withdrawal has been approved and sent to your payment provider, it cannot be reversed. To cancel a pending withdrawal, log in to your swer99 account and visit the transaction history section, or contact live chat support immediately.

swer99 offers a generous welcome bonus for new Filipino players upon making their first qualifying deposit. Bonus details, including the match percentage and minimum deposit requirement, are displayed on the promotions section of the swer99 platform after you log in. All welcome bonuses are subject to wagering requirements as outlined in our Terms & Conditions.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before the bonus funds can be converted to withdrawable cash. For example, a ₱500 bonus with a 20x wagering requirement means you must place a total of ₱10,000 in qualifying bets before you can withdraw the bonus winnings. Full details are always available in the specific promotion's terms on the swer99 platform.

Yes, all swer99 bonuses have an expiry period. If the wagering requirements are not met within the specified timeframe, the bonus and any associated winnings will be forfeited automatically. The expiry period for each bonus is clearly stated in the promotion terms. We recommend reading the full terms of any bonus before opting in to avoid any surprises.

Yes. If you prefer to play without bonus funds and their associated wagering requirements, you can opt out of bonuses through your swer99 account settings or by informing our live chat support team before making a deposit. Playing without bonuses means your deposits and winnings are immediately available for withdrawal with no wagering conditions attached.

swer99 offers over 3,200 games across multiple categories, including:

• Slots: Hundreds of video slots, jackpot slots, and classic reels
• Live Casino: Live dealer baccarat, roulette, blackjack, and game shows
• Bingo: Philippine-style bingo rooms with real-time draws
• Lottery: Digital lottery draws and instant win games
• Sports Betting: PBA, NBA, UFC, boxing, football, and more

New games are added regularly, so there is always something fresh to explore on swer99.

Yes. swer99 is fully optimized for mobile browsers on both Android and iOS devices. You can access the full swer99 game library, make deposits and withdrawals, and manage your account directly from your smartphone or tablet without needing to download a separate app. Simply visit swer99.com on your mobile browser and log in to get started.

All games on swer99 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. swer99 operates in compliance with PAGCOR regulations, which require regular audits of game fairness and platform integrity. Live dealer games are streamed in real time from professional studios, providing full transparency of every deal and spin.

If a game freezes or you experience a disconnection during play, refresh your browser and log back in to your swer99 account. Most games will resume from where they left off. If a bet was placed before the disconnection, the outcome will be recorded by swer99's servers and your account balance will be updated accordingly. If you believe a disconnection has caused an error in your balance, contact live chat support with the game name, date, and approximate time of the issue.

swer99 provides a full suite of responsible gaming tools to help players stay in control:

• Deposit limits — daily, weekly, or monthly caps
• Loss limits — automatic suspension when your loss threshold is reached
• Session time limits — automatic logout after a set play duration
• Cooling-off periods — 24-hour, 7-day, or 30-day account pauses
• Self-exclusion — 6 months, 1 year, 3 years, or permanent

All tools can be activated immediately by contacting swer99 live chat support. Visit our Responsible Gaming page for full details.

Contact swer99 live chat support at any time and request self-exclusion. You can choose a period of 6 months, 1 year, 3 years, or permanent exclusion. Your account will be suspended immediately and you will not receive any marketing communications during the exclusion period. Self-exclusion cannot be reversed before the chosen period ends. Any remaining balance will be returned to your verified payment method.

The minimum age to play at swer99 is 21 years old. This is a strict legal requirement under PAGCOR regulations and Philippine law. All players must verify their age during the KYC process by submitting a valid government-issued ID. Any account found to belong to a player under 21 will be immediately closed and the matter reported to the relevant authorities. swer99 takes underage gambling prevention very seriously.

If you or someone you know may have a gambling problem, swer99 encourages you to seek help. PAGCOR operates responsible gaming programs and support resources for Filipino players. You can also speak directly with swer99's responsible gaming support team via live chat — we are available 24/7 and will connect you with the appropriate resources. Remember: asking for help is a sign of strength, not weakness. Visit our Responsible Gaming page for more information and self-assessment tools.